Process Developer - Retail Banking

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Process Developer - Retail Banking 

In this role, you have to process execution and documentation. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other. 

You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements 

Able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations. 

Responsibilities 

• In Loan Preparation team, will be responsible for 
• Executing pre-defined tasks with minimum supervision 
• Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels 
• Adherence to defined performance level parameters (efficiency, quality etc.) 
• Sharing standard methodologies and process ideas 
• Identifies problem through audits or customer feedback. 

Qualifications we seek in you 

Minimum qualifications 

• B. Com Or any other equivalent Graduate degree 
• Prior experience in Dispute/Chargeback/Fraud 

Preferred skills 

• Prior experience in Retail Banking/Mortgage or Finance industry 
• Prior exp. Preferably in voice  
• Proficient in written and verbal English interpersonal skills. 
• Good knowledge of MS Office. 
• Ability to type between 40-60 words per minute with more than 90% accuracy.