Process Developer - Claims Specialist (French)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer - Claims Specialist (French)
We are seeking a detail-oriented and bilingual French Resource Claims Specialist to join our team. The ideal candidate will be responsible for managing First Notice of Loss (FNOL) processes, handling payments, and booking claims for Property & Casualty (P&C) and Accident & Health (A&H) insurance. The successful candidate will exhibit strong communication skills and a deep understanding of insurance processes, particularly in the French market.
Responsibilities
Promptly respond to and evaluate new claims reported by policyholders, gathering all necessary information and documentation.
Investigate and analyze claims thoroughly, including reviewing policy coverage, assessing liability, and documenting findings.
Determine claim eligibility and coverage based on policy terms and conditions.
Maintain accurate and up-to-date records of claim activities, correspondence, and financial transactions.
Collaborate with underwriters, brokers, and other internal teams to ensure seamless claim processing and resolution.
Provide exceptional customer service, addressing policyholders inquiries and concerns with empathy and professionalism.
Stay current with changes in French insurance regulations, laws, and industry best practices related to claims handling.
Address escalated claims issues swiftly and professionally, ensuring customer satisfaction throughout the claims process.
Collaborate with cross-functional teams, including underwriting, legal, and risk management, to facilitate the smooth processing of claims.
Prepare reports and metrics on claims performance and FNOL trends to aid in decision-making and strategic planning.
Participate in team meetings and contribute to the continuous improvement of claims handling processes

Qualifications we seek in you
Minimum qualifications
Graduation in any stream except B.Tech and Technical Graduation & Law
B1 Certification in French language minimum

Essential Skills
Language Skills: Fluency in French (written and spoken) is required; proficiency in English is also essential
Good analytical and problem-solving skills
Basic Knowledge of Insurance and Claims is preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.