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2671 Genpact Jobs

Process Developer - Customer Service

1-4 years

₹ 2.4 - 6.18L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

Process Developer - Customer Service

Genpact

posted 26d ago

Job Role Insights

Flexible timing

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Developer, Customer Service 

(Experience : 1- 4 years) (relevant exp. in customer service domain)

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities •    Respond to customer queries and customers concern •    Provide support for data collection to enable Recovery of the account for end user. •    Maintain a deep understanding of client process and policies •    Reproduce customer issues and escalate product bugs •    Provide excellent customer service to our customers •    You should be responsible to exhibit capacity for critical thinking and analysis. •    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you! Minimum qualifications •    Graduate (except Law)

Preferred qualifications •    Previous experience in a customer service role chat/email/voice •    Effective probing skills and analyzing / understanding skills •    Analytical skills with customer centric approach  •    Excellent proficiency with written English and with neutral English accent •    You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


Employment Type: Full Time, Permanent

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Genpact Interview Questions & Tips

Prepare for Genpact Process Developer roles with real interview advice

Top Genpact Process Developer Interview Questions

Q1. What is RTR? What is depreciation?types of depreciation and also journal entries
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Q2. What are the three golden rules? What are fictitious assets? What are contingent liabilities? What is reserve and provision and why it's cre ... read more
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Q3. How to prepare invoices account
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What people at Genpact are saying

4.0
 Rating based on 5.6k Process Developer reviews

Likes

It was an honnor for me to work in Genpact. It was my dream company. I learn so many things as well as skills which i can not discrive in one line. I Love Genpact.

Dislikes

To be very honest. I don't like Pay Scales after promotion and Appraisal in Genpact. #Average hours per week per employed person In India $8,379. Which is last posation in 10 BIGGEST ECONOMIES BY GDP. However in INDIA CEOs' salary increased 1,500% while freeshers' salary up only 50% in last 10 years.

Read 5.6k reviews

Process Developer salary at Genpact

reported by 36k employees
₹1.1 L/yr - ₹6.8 L/yr
At par with the average Process Developer Salary in India
View more details

What Genpact employees are saying about work life

based on 29.8k employees
61%
84%
69%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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Genpact Hyderabad / Secunderabad Office Locations

View all
Hyderabad Office
Hyderabad-Gachibowli SEZ: 3rd & 4th Floor, Block 2 DLF Cyber city, Plot No. 129-132, Opp. A.P.H.B. Colony, Gachibowli, Hyderabad. Hyderabad
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