Genpact Walk-in drive For Banking Non Voice & Voice - Noida-1stFeb'25

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Mega Walk-in Drive for Banking Non-Voice & Voice roles on 1st February 2025

Date: 1st February 2025

Time: 11 AM - 2 PM

Location: Noida

Venue: Genpact-India: Noida - Stellar- M/S Osprey E commerce pvt ltd, Plot 5&6, Sector-135, Dist Gautam Budh Nagar, Noida

Shift: Flexible with the shifts

We are hiring for the role of Process Associate/ Process developer, Collections & customer service

Responsibilities:

Voice:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Non-voice:

• Ability to comprehend complex information/data set
• Ability to deliver work as per agreed accuracy service levels along with good productivity
• Communication with onshore team for getting the resolutions on pending information
• Analyze and identify trends and raise for awareness.
• Maintaining high level of accuracy while performing work

Qualifications we seek in you!
Minimum Qualifications
• College degree or equivalent. Freshers are eligible.
• Proficient in relevant computer applications
• Required language proficiency

Preferred Qualifications/ Skills
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving

Note: Please carry below documents with you:

1. 3 copies of updates resume

2. 3 Passport size photographs

3. Original Aadhar card

4. 2 copies of Aadhar card

5. Payslip (if applicable)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.