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Genpact
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2423 Genpact Jobs
Associate
0-5 years
₹ 2.5 - 3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Associate
Genpact
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Associate /Sr. Associate Voice /Chat Support Leading US FinTech
In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members , while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.
Successful candidates should possess experience in servicing US based customers, preferably in Banking, crypto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior.
Responsibilities
Servicing inbound phone e nquiries from Members requesting service & support with, but not limited, to:
- Domain Experience: BFSI
- Channel Experience: Voice (International Voice Process)
- Work Experience: Relevant experience in International Voice process
- Communication & Comprehension Competencies: Versant Level 5 (58+) - during times of rapid hiring requirements, scores of 55-57 will be considered.
- Typing Speed: >25 WPM
- Shift: Rotational shifts
- Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
- Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
- Use available information and tools to validate identity of the caller to safeguard Member information.
- Initiate effective and timely written communication with Members.
- Accurately and efficiently c apture customer interaction s , notes and a ll relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
- Effectively guide Members to navigate online tools and applications to enable uploading of documents.
- Adhere to all policies and procedures wh ile showcasing Member centric servicing ethos.
- Ensure high quality service delivery in a 24/7 environment.
- Take allotted training and execute on action plans discussed during coaching sessions.
- Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
- Seek steady improvement according to the QA guidelines.
Qualifications we seek in you
Minimum Q ualifications
- Graduate / Bachelor s Degree preferred
- Comfortable working in a 24/7 work Environment with Rotational shifts.
- Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written /verbal response s.
Preferred Q ualifications / Skills
- Excellent customer service skills and ability to assist in customer inquiries independently.
- Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Ability to maintain high levels of confidentiality and data security standards.
- Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
- Keen attention to detail , customer profiling and pattern identification
- Basic knowledge of Banking Industry & Regulatory Environment with in depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA
Employment Type: Full Time, Permanent
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What people at Genpact are saying
Rating based on 264 Associate
reviews
Anonymous · Accounting & Taxation
in Kolkata
Likes
If you are a fresher definitely you can start your carrier here. Salary and other benefits are lower as compared to others but you can learn and grow up here. Job secrity is highest in industry as they provide IJT portal
Dislikes
Salary and other allownaves are lower
Read 264 reviewsAssociate salary at Genpact
reported by
1.5k
employees
₹1
L/yr - ₹5.1
L/yr
54%
less
than the average Associate Salary in India
View more details
What Genpact employees are saying about work life
based on 29.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Genpact Benefits
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Genpact Gurgaon / Gurugram Office Location
Gurugram Office
Sector Rd, DLF Phase 5, Sector 43, Gurugram, Haryana 122002, India
Gurugram
122002
122002
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