Associate

Roles and Responsibilities

• Utilize SQL skills to extract data from databases for reporting purposes.
  
• Collaborate with internal teams such as Salesforce team to ensure seamless resolution of customer queries.
  
• Provide excellent communication skills to customers while maintaining a high level of professionalism.
  
• Process customer complaints and concerns in a timely manner using incident management principles.
  
• Manage customer requests through various channels (phone, email, chat) to resolve issues related to sales orders, products, and services.