Senior Manager/Reporting Operations Analyst

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager/Reporting Operations Analyst
The Business Intelligence Team, part of the Enterprise Analytics Team, designs, develops and maintains reporting dashboards to develop data-driven insights that identify and diagnose specific execution opportunities in both the field and Club Support Center.

Responsibilities
Acquire in depth knowledge of Client data and analytics environment
Oversee the execution of both automated and manual reports across multiple technical platforms, including but not limited to Tableau, Alteryx, SQL, SAS, and Power BI
Build SOPs for incident management across platforms
Construct and maintain the runbook to manage the suite of enterprise analytics BI processes
Ensure the timely and accurate delivery of reports, troubleshoot issues, and communicate with the internal reporting team as well as stakeholder
As needed, preprocess and clean data to ensure high-quality input for analytics data processes
Provide reporting to management on key metrics such as Service Level Agreement (SLA) adherence, support time, and error frequency. Recommend enhancements to improvement the environment and eliminate redundancies
Code enhancements to existing reports.
Seek methods for automation of manual or partially automated processes
Assist with impact analysis, UAT, and development as a part of source system projects that impact existing production reporting.
Perform adhoc analysis as needed

Qualifications we seek in you
Minimum Qualifications / Skills
Bachelor s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
Preferred Qualifications/ Skills
Relevant years Alteryx, Tableau/Tableau Prep, SQL or other small database platforms and visual analytics tools preferred; aptitude to understand and develop code strongly desired
Relevant years of industry experience in data analysis
Strong math skills, analytical background and business sense in order to understand drivers of execution performance
Data driven with an objective lens to view operational performance
Proven analytical and quantitative skills and an ability to provide requested deliverables in an easily digestible manner
Strong communication skills and the ability to develop collaborative partnerships with peer analysts on the team and other peers from home office functions
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.