General Manager Operations

Business Performance

• Ensure achievement of region's profitability targets & Revenue targets
• Ensure achievement of financial targets of the branch & region including collections and price increase
• Accountable for growth and retention of key and core accounts
• Conduct receivables analysis and initiate cancellation of nonpaying clients
• Monitor and control expenditure and overheads of the branch
• Ensure proper maintenance of accounts of the branch
• Ensure timely & accurate submission of monthly MIS
• Recommend approval of bills for direct reporting staff
• Reconcile man hours, paid vs. bills outstanding based on actuals

Operations Management

• Strategic planning to monitor the risk/ threat prospective of various high value clients
• Directly accountable for planning and organizing branch operations
• Ensure proper commencement of new assignments
• Monitoring of quality management in operations
• Review & survey of all A+ sites and review of security arrangement
• Monitoring feedback/scorecard received from clients
• Review investigation & incident reporting

Client Relationship Management

• Strive to understand customer's needs and deliver the right/customized solution
• Build effective customer relationships, ensure customer satisfaction and promote company’s image
• Conduct all surveys and client requested security audits
• Ensure satisfaction and retention of existing clients
• Regular meeting with clients for performance feedback
• Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight
• Responding to customer's queries and concerns promptly

Leadership & HR

• Monitor roster to ensure no abnormal entries & have internal control on preparation & distribution of wages
• Monitor & review grievances handling procedure
• Monitor personnel & HR matters
• Ensure adherence to quality policy statement
• Review performance of the various teams
• Ensure implementation of HR & training policies

Health & Safety

• Ensure observance to highest standards of Securitas health & safety norms in all areas of work
• Promote awareness within the team on safe working procedures
• Contribute to development of safe work procedures

Desired Candidate Profile: