Inside Sales Executive

Job Title: Inside Sales Executive
Location: Gurugram, Sector 28, Near Sikandarpur or MG Road
Working Hours: Rotational Shift Experience: 0-2 Years Company: GemPundit.com Availability: Immediate Joiner
About GemPundit
GemPundit.com is a premier online retailer specialising in gemstones and gemstone-based
jewellery. Our mission is to offer high-quality, natural gemstones with expert guidance to help
clients make informed choices. With a global customer base and a dedicated team of
gemologists, designers, and sales professionals, GemPundit is an established leader in the
gemstone and jewellery market.
Roles and Responsibilities
Lead Generation & Conversion: Reach out to prospective customers through calls, emails,
and online platforms to generate leads and guide them through the purchase process.
Product Knowledge: Understand and communicate the value of gemstones and jewelry
effectively to meet customer needs and preferences.
Customer Relationship Management: Maintain customer records, engage with clients, and
follow up regularly to ensure satisfaction and repeat business.
Sales Target Achievement: Consistently work towards meeting and exceeding monthly and
quarterly sales targets, contributing to the teams overall success.
Market Analysis: Keep updated on industry trends and customer demands to provide
valuable insights to the marketing and product teams.
Customer Queries & Support: Address customer inquiries on products, order processing,
and delivery, ensuring a smooth and efficient buying experience.
Upselling & Cross-selling: Identify opportunities to recommend related or upgraded products,
enhancing the overall customer experience and increasing sales volume.
Order Processing & Coordination: Collaborate with operations and dispatch teams to ensure
timely product delivery and resolve any issues that arise.
Desired Skills and Qualifications
Educational Background: Bachelors degree in any field; a diploma in Sales/Marketing is a
plus.
Experience: 0-2 years of experience in inside sales or customer service roles, preferably in
the e-commerce or retail industry.
Communication Skills: Strong verbal and written communication skills; proficiency in English
is essential.
Sales Mindset: Goal-oriented with a proactive approach to achieving targets and a strong
desire to excel in a competitive environment.
Customer-centric: High level of empathy and an ability to understand customer needs and
preferences.
Tech Savvy: Familiarity with CRM software, MS Office, and online communication tools.
Why Join GemPundit

Exciting Work Environment: Work in a dynamic, fast-paced environment with a team
passionate about gemstones and customer satisfaction.
Growth Opportunities: Clear paths for career advancement and development in sales and
other roles within the company.
Comprehensive Training: Gain in-depth knowledge of gemstones and jewelry, and receive
training on sales techniques to help you succeed.
Attractive Incentives: Competitive salary package with performance-based incentives and
bonuses.