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Service Delivery Executive
GEMINI SOFTWARE SOLUTIONS
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Degree/Diploma with 1-3 years experience in Banking/financial sector/any relevant domains is a must.
- Basic proficiency in .Net / SQL, able to read and debug code for trouble shooting.
- Experience in handling UAT / Production batch / deployment.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned, and delivered, through the problem management process.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our applications.
- Analyze and challenge existing support processes to achieve continuous improvement.
- Must be very fluent in English and a clear demonstration of strong communication skills and this is required to manage internal and external stake holders.
- Able to work in 24X7 shift based environment, and support implementations & scheduled releases.
Employment Type: Full Time, Permanent
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Rating based on 2 Service Delivery Executive
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Anonymous · Travel Process
in Navi Mumbai
Work culture,company policies
Career growth is slow
Read 2 reviewsService Delivery Executive salary at GEMINI SOFTWARE SOLUTIONS
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