Service Specialist

Job Description Summary All resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to maintain repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial) manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Role Summary / Purpose:

Based at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment. You will be able to leverage your technical knowledge to directly support customer through commissioning maintaining servicing of Power Conversion state of the art products and solutions across the globe while you collaborate across the globe with key functional teams and enhance your strategic business acumen. The job will require frequent traveling up to 100 % to various client sites in India and globally.

Our team of dedicated experts needs reinforcement from young or experienced colleagues. So if you find electric drive technology and the associated processes interesting can get excited about it and are a thoroughbred technician/engineer then we are looking for you! Great performance needs Great Engineers!

Essential Responsibilities:

The Services Specialist develops practical and innovative ways to identify and meet goals. In this role you are responsible for work which is defined in scope utilize your understanding and experience to execute business objectives and have the ability to effect short-term and some long-term business goals.

• Commissioning of extensive systems consisting of power controllers frequency converters load commutated drives excitation systems electrical machines and load machines or production plants such as large converters for pumped storage power plants gas turbine power plants and much more.
• Commissioning of the Medium Voltage and Low Voltage variable speed drives with Medium Voltage Switchgear in business segments such as Power Plants Metals Marine Oil & Gas Material handling etc.
• Show-up individuality with less supervision in commissioning and service activities in Power Equipment. Should communicate clearly and follow the instructions from Site Lead or Site manager and perform the task with at most quality. Interact and assistance to the customer user and other GE field personnel in the operation inspection maintenance and repair of assigned product lines.
• Perform on-site installation of systems and equipment and ongoing preventive maintenance repair and calibration after installation
• Perform unplanned/corrective maintenance and complete all necessary technical and business documentation on time and accurate. Comply with the integrity and compliance guidelines. Record keeping of day-to-day activities in digital forms.
• Provide technical assistance to customer representatives regarding installation operation calibration repair and maintenance at customer's sites
• Respond to requests for emergency repairs and services to troublesome equipment
• Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
• Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards. Ensure all work is performed in accordance with the organization EHS and associated policies/procedures
• Ensure customer satisfaction with maintenance solutions according to the metrics of service terms performance and quality.
• A job at this level requires good interpersonal skills. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
• Assist customer with improving reliability and reducing cost of ownership
• Provide single point of contact to the customer customer team and all other GE stakeholders
• Assist the factory with data collection and timely reporting to facilitate fleet performance analysis including marketing intelligence and sales opportunities for services and support
• Assist customer with spare parts ordering & issues resolution

Qualifications/Requirements

• Bachelors / Diploma Degree from accredited college / university in Electrical Engineering or allied Engineering.
• 2 5 years of relevant experience
• Should have process knowledge of Metal / Marine / Oil & Gas / Test Bench / Material Handling / Power Plant
• Knowledge in Power Electronics High Voltage Equipment & PLC

Desired Characteristics

• Work experience on Power converters generators switchboards AVR excitation systems and MV/LV drives
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to work independently. Strong problem-solving skills
• Strong attention to detail
• Proactive self-starter and change agent & ability to work under stress environment
• Cross functional ability to work on matrix environment and international team experience
• Effectively communicate across all organizational levels departments and functions
• Demonstrated technical aptitude and business acumen.
• International experience

Additional Information #LI-Remote - This is a remote position