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Faculty/Trainer - Patient Relations Associate
GD Goenka Healthcare
posted 4mon ago
Job Description
- Goenka Institute is looking for Faculty/Trainer - Patient Relations Associate to join our dynamic team and embark on a rewarding career journey
- Curriculum Development: Create and develop training materials, curriculum, and resources for patient relations associate training programs
- Training Delivery: Conduct training sessions, workshops, and seminars for patient relations associates to impart knowledge and skills related to patient communication, empathy, and service excellence
- Communication Skills: Focus on teaching effective communication skills, active listening, and empathy to ensure that associates can interact with patients in a compassionate and understanding manner
- Conflict Resolution: Provide training on handling difficult situations, patient complaints, and conflict resolution to manage and resolve issues effectively
- Patient Advocacy: Educate associates about patient rights, advocacy, and the importance of ensuring a positive patient experience
- Compliance and Regulations: Ensure that associates are aware of and compliant with healthcare regulations, privacy laws, and institutional policies
- Customer Service Training: Teach the principles of exceptional customer service, including responsiveness, professionalism, and exceeding patient expectations
- Feedback and Evaluation: Conduct assessments and provide feedback to trainees to help them improve their patient relations skills
Employment Type: Full Time, Permanent
Functional Areas: Education
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Strict timing
Monday to Saturday
No travel
Day Shift
GD Goenka Healthcare Benefits
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