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44 GAVS Technologies Jobs
Senior Engineer - IT Operations
5-10 years
₹ 8 - 14.1L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
Senior Engineer - IT Operations
GAVS Technologies
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Senior Engineer - IT Operations
Job Posted On
02-02-2025 02:28:30
Designation
Senior Engineer - IT Operations
Experience Required
5 - 8 years
5 - 8 years
Location
- Chennai, Tamil Nadu, India (CHN)
Job Summary
Description
We are seeking a skilled and experienced Senior ITSM Engineer to join our dynamic IT team. In this crucial role, you will be responsible for leading the development and implementation of IT Service Management processes that align with our organizational goals and enhance the overall efficiency of IT service delivery. You will work closely with cross-functional teams to identify improvement areas and implement best practices in ITSM, ensuring high levels of customer satisfaction and consistent service improvements. The ideal candidate will have extensive experience with ITIL frameworks, exceptional analytical skills, and a deep understanding of ITSM tools and technologies. As a Senior ITSM Engineer, you will also have the opportunity to mentor junior staff, contribute to strategic planning, and drive initiatives that support our organizations digital transformation objectives. Your expertise will play a significant role in optimizing our IT services and delivering exceptional value to our stakeholders. If you are passionate about IT service management and are looking to make a substantial impact in a collaborative and innovative environment, we would love to hear from you.
Responsibilities
Design, implement, and optimize IT Service Management processes based on ITIL best practices.
Lead ITSM tool configuration, customization, and integration to enhance service delivery.
Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly.
Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored.
Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement.
Analyze service performance data and prepare reports for management to aid decision-making.
Manage incident, problem, change, and release management initiatives to minimize disruptions and improve service availability.
Requirements
Bachelors degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in IT Service Management, preferably in a senior or lead role.
Deep understanding of ITIL framework and certification (ITIL Expert preferred).
Proficiency in using ITSM tools such as ServiceNow, BMC Remedy, or similar.
Strong analytical and problem-solving skills with a focus on process optimization.
Excellent communication and interpersonal skills, capable of working with technical and non-technical stakeholders.
Ability to mentor and lead junior staff members and foster a collaborative team environment.
Employment Type: Full Time, Permanent
Read full job descriptionGAVS Technologies Interview Questions & Tips
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Top GAVS Technologies Senior Engineer Interview Questions
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What people at GAVS Technologies are saying
Rating based on 61 Senior Engineer
reviews
Anonymous · Engineering - Software & QA
in Chennai
Likes
Work life balance based on project.
- Work-life balance - Good
Dislikes
Appraisal got postponed for FY24 to July at the last moment. Management decisions are very poor nowadays and they are only moneyminded.
- Promotions - Bad
+1 more
Senior Engineer salary at GAVS Technologies
reported by
604
employees
with 4-10
years exp.
₹6
L/yr - ₹23.1
L/yr
60%
more
than the average Senior Engineer Salary in India
View more details
What GAVS Technologies employees are saying about work life
based on 461 employees
Flexible timing
Monday to Friday
No travel
Day Shift
GAVS Technologies Benefits
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GAVS Technologies Chennai Office Location
Chennai, Tamil Nadu Office
No. 11, Old Mahabalipuram Road,
Sholinganallur (Opposite to The Gateway Hotel),, Chennai, 600 119, IN
Chennai, Tamil Nadu
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