Telecaller

A telecaller is a customer service representative who contacts customers over the telephone.

A typical job description for a telecaller includes the following responsibilities:

• Make outbound calls to customers to promote products and services, or follow up on recent purchases.
• Respond to customer inquiries and provide information about products and services.
• Resolve customer complaints and provide appropriate solutions.
• Keep records of all customer interactions and transactions, updating customer information in a database as necessary.
• Meet and exceed sales and customer satisfaction targets.
• Continuously improve product and service knowledge to provide accurate information to customers.
• Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
• Follow all company policies and procedures, including those related to confidentiality and data security.
• Participate in training and development opportunities to improve skills and knowledge.
• Adhere to schedules and work efficiently under pressure to meet deadlines.