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HRIS Ops Analyst
Gartner
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The HRIS Operations Analyst provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end user inquiries. This role sits within the HRIS organization and requires a candidate with strong employee orientation, understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects.
What youll do:
- Individually answer escalated associate questions and concerns usually related to exceptions to the process or policy.
- Work with senior level individuals to obtain approvals for requests
- Reporting - Create simple custom reports, schedule reports, update report expiring.
- Data Management - Mass Data Loads, Data Quality Auditing.
- Organizations - Create, edit, deactivate organizations and role assignments, reorganizations, position swaps.
- Leave of Absence - Process Severance payments, and update calendars
- Benefits - Provide Coverage history, Enrollment Instructions, Annual Renewal.
- Compensation - Load Statutory increases/adjustments, quarterly bonuses, other ad hoc group payments.
- Talent Acquisition - Complete Candidate purge, Rescind Hires, and source corrections
- Identify, support, and (when appropriate) escalate the bug/issue resolution processes.
- Conduct trend and Root Cause Analysis (RCA)
- Support compliance requests, including liaising with key contacts to understand changes in regulatory environment.
- Execute quality assurance efforts to ensure the accuracy of processes, data, and information within HR systems
- Design, build, test, and deploy new functionality
- Business Process changes - Condition rules, custom notifications, help text, etc.
- Custom Report Development and report scheduling
- Monitor delegation and completion of Workday processes
- Coordinate with HRIS, HRBP and COE to develop Tier 0 and Tier 1 content
- Escalate unresolved HR customer inquiries to the Product Team as needed
What youll need:
- Bachelor s Degree in Computer Science, Information Systems or related field preferred.
- Minimum 2-4 years of experience in HR systems operations, preferably Workday HCM , including experience with business processes, data structure, domain and BP security, EIBs, reporting & calculated fields, and data auditing.
- Knowledge of HR business processes.
- Strong Microsoft Excel skills.
- Strong service orientation with a high sense of ownership and accountability.
- Proven ability to work independently and as part of a distributed team, taking direction from multiple team members.
- Strong analytical, troubleshooting and problem-solving abilities.
- Strong work ethic and motivated to achieve goals and exceed expectations.
- Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
- A systems thinker with a process orientation and significant attention to detail.
- Superior interpersonal, written and oral communication skills.
- High level of executive presence.
- Ability to work successfully with a global team.
- Hands on experience on JIRA, ServiceNow (Preferred).
- Change management experience preferred
Employment Type: Full Time, Permanent
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People are getting interviews at Gartner through
People are getting interviews through
(based on 55 Gartner interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
33%
15%
9%
5%
2%
36% candidates got the interview through other sources.
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What people at Gartner are saying
Operations Analyst salary at Gartner
reported by
4
employees
with 2-3
years exp.
₹6
L/yr - ₹10
L/yr
45%
more
than the average Operations Analyst Salary in India
View more details
What Gartner employees are saying about work life
based on 506 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Gartner Benefits
Submitted by Company
Gartner WellBeing Fund Office Perks Gartner Gives Charity Match Crèche benefit for parents
Submitted by Employees
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