GammaStack - Key Accounts Manager (5-11 yrs)

Key Roles and Responsibilities:

- Client Relationship Management

- Serve as the primary point of contact for key clients and build long-term partnerships.

- Address client needs, challenges, and escalations promptly.

- Sales and Revenue Growth

- Drive sales strategies to meet and exceed revenue targets.

- Identify upselling and cross-selling opportunities with existing clients.

- Strategic Account Planning

- Develop and execute account plans tailored to client business goals.

- Conduct regular performance reviews for accounts to track progress and identify growth opportunities.

- Collaboration and Team Coordination

- Work with internal teams (e.g., marketing, product, support) to deliver exceptional service to clients.

- Provide mentorship to junior account executives as needed.

- Performance Tracking and Reporting

- Monitor client satisfaction, retention, and revenue growth KPIs.

- Prepare detailed reports for management on account performance.

- Market and Competitor Analysis

- Stay informed about industry trends to provide value-driven insights to clients.

- Problem-Solving and Conflict Resolution

- Handle client escalations and conflicts effectively.

- Budget and Resource Management

- Ensure alignment with budgets and manage resources efficiently for all client activities.

Desired Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).

- Strong communication, negotiation, and interpersonal skills.

- Proficiency in CRM tools and data analysis for account performance tracking.

- Proven ability to handle pressure, resolve conflicts, and meet deadlines.