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DVP of Operations
TaskUs
posted 6d ago
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Key skills for the job
Job Description
- Operational Strategy: Develop, communicate, and execute the companys operational strategy, aligning it with overall business objectives. Continuously assess and adapt the strategy to meet evolving industry dynamics.
- Performance Management: Oversee the performance of various operational units, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded consistently.
- Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery. Drive a culture of continuous improvement and quality excellence.
- Client Engagement: Foster strong relationships with clients, serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives.
- Team Leadership: Lead and inspire a diverse team of operational professionals, promoting collaboration, growth, and accountability. Provide mentorship and professional development opportunities.
- Process Optimization: Identify opportunities for process optimization, automation, and efficiency enhancements. Implement best practices and technology solutions to streamline operations.
- Budget Management: Manage the operational budget effectively, optimizing resource allocation and cost control to achieve operational excellence while maintaining profitability.
- Risk Management: Identify operational risks and develop mitigation strategies. Ensure compliance with industry regulations and client-specific requirements.
Qualifications:
- 7+ years in a Senior Leadership role into large businesses, out of which atleast 4 years of managing multiple sites within BPO Industry in India.
- Proven track record of driving operational efficiency, quality, and client satisfaction.
- Strong understanding of BPO operations, industry trends, and emerging technologies.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to build and lead high-performing teams.
- Strategic thinker with the ability to translate strategies into actionable plans.
- Strong analytical and problem-solving skills.
- Bachelors degree in Business, Operations Management, or a related field. MBA or advanced degree is preferred.
Work Location / Travel:
- The position is based out of India
- Domestic travel 40% and International travel 10%
Employment Type: Full Time, Permanent
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Vice President Operations salary at TaskUs
reported by
4
employees
with 20-25
years exp.
Unlock
₹90
L/yr - ₹124.9
L/yr
123%
more
than the average Vice President Operations Salary in India
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