Gameskraft - Live Operation Analyst - Payment Operations (2-4 yrs)

About the job:

About Gameskraft:

- Established in 2017, Gameskraft has become one of India's fastest-growing companies.

- We are building the world's most-loved online gaming ecosystem, one game at a time.

- Started by a group of passionate gamers, we have grown from a small team of 5-6 members to a large family of 600+ Krafters, working out of our office in Prestige Tech Park, Bangalore.

- Our short-term success lies in the fact that we strive to focus on building a safe, secure, and responsible gaming environment for everyone.

- Our vision is to create unmatched experiences every day and everywhere.

- We set the highest benchmarks in the industry in terms of design, technology, and intuitiveness.

- We are the industry's only ISO 27001 and ISO 9001 certified company.

What you'll do:

- Manage daily payment operations for Gameskraft, including but not limited to Add Cash, Withdrawal.

- Ensuring round the clock monitoring, reporting and closures on a timely basis to ensure minimum impact on business.

- Bring outside-in view to further improve the payment product and continuously improve the payment experience.

- Help Product and Tech teams debottleneck any dependency from Gateways, Banks and other third party teams.

- Work closely with other cross functional teams to help address escalations.

- Maintain relationships with Payment Gateways, Banks, other service providers and work on continuous development areas.

What you'll bring:

- At least 2 years of experience working in the payment operations domain & KYC workflow.

- Highly ownership driven approach and pay attention to details, should have data-driven approach and take decisions independently.

- Ability to effectively manage time, prioritise tasks and work within deadlines with little supervision.

- Ownership with a clear bias for action.