Salesforce Developer - Incident Management (8-10 yrs)

SFIA Essential Skills :

- Incident Management USUP level 4.

- Release and Deployment - RELM level 3.

- Knowledge Management KNOW level 3.

- Application Support ASUP level 4.

- Customer Service Support CSMG level 3.

- Programming/Software Development - PROG Level 3.

Technical and Personal Skills :

- 7+ years' hands-on Salesforce development experience with Salesforce Apex, Visual Force, LWC, Aura, Flows, Platform events, Custom Objects, Salesforce APIs, and Force.com.

- Strong experience with Service, Sales and Experience Cloud.

- Demonstrated strong experience completing custom development solutions in Salesforce Lightning Apex, LWC, AURA as well as out of the box Salesforce configurations.

- Strong understanding of integration concepts and experience in developing integrations between Salesforce and third-party platform using REST, SOAP, and Bulk APIs.

- Experience working in a DevSecOps environment utilising Git and CI/CD tools such as GitLab, GitHub, Bitbucket, Bamboo.

- Strong understanding of Salesforce best practices and functionality.

- Experience working in an ITIL environment.

- Demonstrated exceptional customer service, verbal/written communication and collaboration skills with a variety of stakeholders with varying technical expertise.

- Experience working independently and proactively whilst demonstrating impeccable risk identification/mitigation and time management skills.

- Proven ability to write quality, fit-for-purpose documentation including, but not limited to KB articles, technical designs, release notes.

- A desire, passion, and tenacity to set a personal vision and truly make a difference in the work you do with your colleagues.

- You enjoy a challenge and draw energy from solving problems.

- Aptitude and passion for expanding your expertise as needed by a role and demonstrated self-commitment to maintaining your knowledge of emerging technologies, standards, and frameworks.

- Staying up-to-date with the latest Salesforce technologies and best practices.