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Senior Process Analyst
Gallagher
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Hiring for Service Support Analyst / Manager
Service Support Analyst / Manager plays a crucial role in
- Managing customer support operations,
- Ensuring high-quality service delivery, and
- Promoting customer satisfaction
They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.
- Act as the primary point of contact for the branch, providing comprehensive support
- Responsible for end to end support of the policy lifecycle services
- Participate in renewal review meetings alongside Producer, CSM and sales team
- Support a team of 5-7 Client Service Managers at the branch
- Take Proactive measures to initiate pre and post-renewal activities promptly
- Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
- Handle queries effectively, aiming to minimize re-work at service center
- Collaborates with branch to identify time consuming activities that can be offshored to service center
Experience in BFSI or Health Insurance mandatory
Employment Type: Full Time, Permanent
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What people at Gallagher are saying
Rating based on 184 Senior Process Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
The only thing you can expect from this company is a two way cab facility. Nothing else.
This is one of the worst companies I've ever worked with. Lot of politics, no proper growth, salary wise it's really worst. The work they get from employees won't match with what they get paid. Lot of work pressure. You won't be able to balance your professional life with personal. They expect you to work on weekends too due to more target.
- Salary - Bad
Senior Process Analyst salary at Gallagher
What Gallagher employees are saying about work life
Gallagher Benefits
Tax-advantaged accounts (HSA, FSA) Gallagher Thrive program 401(k) and Roth options Paid parental leave Charitable matching gift program 
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