Fynehand - Zonal Director - Operations (15-20 yrs)

Job Role: Zonal Director

Department: Operations

Job Location: Ahmedabad (Gurukul and Sindhu Bhavan)

Reporting Hierarchy: COO | MD & CEO | Authorized Personnel.

Key Relationships:

- Clinical HOD's, Administrative HOD's, Patient Experience/Welfare Officers, Functional HODs, Senior and Junior Doctors, Corporate Office, Management, External Vendors and Partners, Medical Bodies, Statutory Authorities, accreditation authorities, Licensing authorities

- Experience: Range 15 to 20 Years (Age Up to 45 Years is Preferred).

- Compensation: Market Driven (Commensurate to skills, experience and expertise) - Not a Constraint for the deserving candidate.

- Business Travel : As per the business requirements

- Working Days: Six Days a week

Job Description:

- A Zonal Director of Operations is a strategic leader responsible for overseeing the operational efficiency and performance of a specific geographical region or zone within an organization.

- Their primary objective is to align zonal operations with the overall business strategy, ensuring optimal resource utilization, cost-effectiveness, and achievement of key performance indicators (KPIs).

Key Responsibilities Strategic Planning and Execution:

- Developing and implementing operational strategies for the zone in alignment with the overall hospital's mission and goals.

- Conducting market analysis to identify growth opportunities and competitive advantages.

- Setting performance benchmarks and KPIs for the zone and monitoring progress.

Profit Centre Management:

- Profit Margin: Profit margin for each profit centre.

- Revenue Growth: Revenue growth for each profit centre.

- Cost Control: Cost control measures implemented for each profit centre.

Doctor Recruitment and Engagement:

- Doctor Recruitment: Number of new doctors recruited.

- Doctor Retention: Doctor retention rate.

- Doctor Satisfaction: Doctor satisfaction scores.

- Doctor Productivity: Doctor productivity metrics (e.g., patient volume, revenue generated).

Business Development:

- Identifying and developing new business opportunities within the zone.

- Building relationships with key stakeholders, including doctors, payers, and community leaders.

- Developing a strong network of doctors (Internal and externally) leading to growth of the business of existing clinical speciality and addition of the new clinical speciality for a sustainable business growth.

- Representing the hospital in the local community.

Operational Excellence:

- Design, develop and implement the standard operating process keeping view of the industry benchmarks and establish Key Performance Indicators for the regular performance monitoring for all aspects of the business.

- Overseeing the day-to-day operations of multiple hospitals within the zone/ defined business geographies.

- Ensuring optimal utilization of resources, including manpower, equipment, and infrastructure.

- Implementing process improvements and streamlining operations to enhance efficiency and productivity.

- Managing the facility's infrastructure, maintenance, and upkeep.

- Responsible to drive tech-lead initiatives to improve patient experience and cost optimization and resource utilization.

- Doctor recruitment, engagement and retention.

Financial Management:

- Developing and managing the zonal budget.

- Monitoring revenue and expenditure to ensure financial viability.

- Identifying cost-saving opportunities and implementing them effectively.

- Analyzing financial performance and providing regular reports to the management.

Quality Assurance and Patient Safety:

- Implementing and maintaining quality standards and patient safety protocols.

- Conducting regular audits and inspections to ensure compliance.

- Analyzing patient feedback and implementing corrective actions.

Regulatory Compliance:

- Ensuring adherence to all applicable laws, regulations, and accreditations.

- Managing relationships with regulatory bodies.

- Conducting regular compliance audits and risk assessments.

- Hospital and Healthcare Statutory compliance and liasoning with all relevant authorities.

Human Resources Management:

- Overseeing recruitment, training, and development of staff across the zone.

- Building and leading high-performing teams.

- Ensuring employee engagement and satisfaction.

- Handling employee relations and resolving conflicts.

Key Performance Indicators Financials:

- Revenue, EBITDA, Net Operating Margin Revenue Per Patient, RCM and Collection Period, ROI for Capital Expenditures.

Customer:

- Patient Satisfaction Scores (OPD and IPD).

- Physician Satisfaction Scores.

- TATs for all the key processes of the Hospitals (ED, Discharge Process, re-admission rates) etc.

- Minimalization of Patient Complaints.

- KOL Engagement (Key Doctors and Stakeholders).

- Service Excellence standards for the Patient Safety and Services.

Internal Business Process:

- Doctor recruitment & Engagement.

- Compliances with Regulatory Standards.

- Bed Turn Over Ratio.

- ALOS (Average Length of Stay).

- Supply Chain Efficiency.

- Infection Rates, Medication Errors, Average time for Test results.

- Adoption of new technologies.

- Accreditation and re-accreditation of the required Quality standards.

People:

- Manpower Capacitation (%) - Doctors, Nurses, Technician's and Support Staff.

- Staff turnover.

- Employee Training hours.

- Employee Rewards and Recognition, Retentions and development Initiatives.

Job Competencies:

- Graduate (Any) | Postgraduate (Any) from reputed university and Institute however, qualification in the Healthcare, Hospital Management shall be preferred.

- Up to 20 Years of experience including hands-on experience into Hospital and Healthcare Management.

- Business Acumen.

- Excellent Communication Skills (Written & Verbal). Knowledge of Local Language shall be a plus.

- Execution Focus.

- Ability to recruit /retain /engage Clinicians and Other staff.

- Sound knowledge of Hospital, Healthcare Management.

- Expertise in Business Planning, Business Strategy and financials.