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Desktop support Engineer-L2
Futuresoft Solutions
posted 1mon ago
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Job Description
Desktop support Engineer-L2
Bengaluru, Karnataka, India
Job Description
Job summary: To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined.
Supervision: Site In-charge/Site Manager
Working Environment: 24*7, 9 hours /day, 6 days in a week Required Skills dektop support Reference Code169015
Bengaluru, Karnataka, India
Job Description
Title: Desktop Support
Level: L2
Job summary: To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined.
Job tasks & responsibilities:
- Monitoring & assigning calls to L1 engineers.
- Install, Configure & maintain e-mail clients remotely.
- Installation and configuration of Client OS physically on client machine or using any third party tool.
- Perform Desktop Backup and Restore activities (Client level).
- All escalations from Desktop L1/Sr. L1.
- Troubleshoot escalated issues of operating systems (Windows XP, Windows 7 etc.)
- Deploy Patches approved by Server Team for Client Workstations.
- Client level antivirus management.
- Testing of computers and ensuring that computer systems are functioning properly.
- Testing Network connectivity
- Perform System Ramp up/Down activities.
- Remote Software/Desktop troubleshooting
- Support on windows networking (wired and wireless)
- Basic troubleshoot and resolve DNS,DHCP issues
- File and printer sharing services.
- Users and groups management.
- Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
- Working closely with Asset Management Team, update them regularly for hardware consumables, required in near future.
- Perform adhoc maintenance activities out other duties as you may be requested by management.
- Maintaining other computer peripheral devices such as printers and solving printing problems if they arise.
- Basic Windows Server knowledge.
- Documenting procedures and processes.
Job Specification:
- Qualification :Under Graduate/Graduate or any Technical Degree/Diploma
- Certifications : MCP/MCSA/MCSE
- Experience : Minimum relevant experience of 36 months
- Communication Skills: Should be able to Speak, Read and Write correct grammatical English.
Supervision: Site In-charge/Site Manager
Working Environment: 24*7, 9 hours /day, 6 days in a week
Employment Type: Full Time, Permanent
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People are getting interviews at Futuresoft Solutions through
People are getting interviews through
(based on 7 Futuresoft Solutions interviews)
Job Portal
Referral
Company Website
43%
14%
14%
29% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Futuresoft Solutions are saying
Rating based on 3 Desktop Support Engineer
reviews
Anonymous · Desktop Support L1
in Noida, Uttar Pradesh
Likes
Perks and benifits
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They don't tell about somethings
Read 3 reviewsDesktop Support Engineer salary at Futuresoft Solutions
reported by
9
employees
₹1.5
L/yr - ₹3.5
L/yr
14%
less
than the average Desktop Support Engineer Salary in India
View more details
What Futuresoft Solutions employees are saying about work life
based on 119 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Futuresoft Solutions Benefits
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