Application Support Engineer

L1 Prod support Analyst Strong customer service and support focus with a desire to deliver a high quality service 4 years' experience in hands-on application support analyst role Experience with working in an ITIL environment.

ITIL foundation Certification desired Basic knowledge of SDLC Minimum 2 to 4 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows) Strong technical skills PLSql, Unix, Unix shell scripting Experience on scripting including Shell Python Ability to quickly receive and process information, make appropriate risk-based decisions Excellent communication skills, both oral and written Effective issue management skills, problem identification, root cause analysis, and solution recommendation Experience in enterprise incident management practices, monitoring and performance tools Experience with Monitoring Tools such as CloudProber, AppDynamics Splunk, Grafana, Dynatrace.

Responsibility: Excellent interpersonal and communication skills Excellent time management skills Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.

Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals Flexible in working outside of core business hours at short notice Able to work in 24x7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well).