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4,318 Fusion Plus Solutions Jobs
Jira Admin
Fusion Plus Solutions
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Service Project Configuration: Interpret and translate business requirements into service project configurations, including request types, queues, and SLAs.
- Permissions and Notifications: Manage permissions and notifications for customers and agents.
- Project Creation and Management: Understand project creation aspects and be able to create break-down epics, stories, tasks, subtasks, and workflows.
- Customer Experience Optimization: Optimize the customer experience through portal configurations and knowledge base design.
- Workflow Automation: Create workflows using dashboards, reports, and automation.
- Best Practices Implementation: Leverage Atlassian Community and resources to implement best practices.
- Methodologies Understanding: Understand the concepts of Kanban, Agile, and SAFe methodologies.
- Tool Integration: Work on the integration of DevOps/QA tools like qTest, Tosca, and GitLab with Jira
- Jira Administrator or Developer Knowledge
- Proficiency in scripting languages (e.g., Groovy, JavaScript).
- Experience with REST API and web development technologies.
- Strong understanding of Jira administration and configuration, especially for service projects
Employment Type: Full Time, Permanent
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