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3 Luxoft Functional Consultant Jobs

Service Now Service Catalogue Functional Consultant

Luxoft

based on 625 Reviews

8-13 years

Bangalore / Bengaluru

1 vacancy

Service Now Service Catalogue Functional Consultant

Luxoft

posted 1mon ago

Flexible timing

Key skills for the job

Project Description:We are looking for a Senior Service Now Consultant for a European Client.
Our client is one of the leading multinational food and drink processing corporation.
Responsibilities:- Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
- Drive the discussions with stakeholders and users when enhancements are required,
- Propose improvements in the tools and processes,
- Document the requirements and coordinate the implementation of fixes and enhancements
with the development team
- Maintenance of process and technical documentation
- Understand client requirements and advise them on the best solutions using SNOW Technology
- Analytical problem solving
Mandatory Skills:

Mandatory Skills Description:- Minimum 10+ years' experience on a ServiceNow consultant role
-He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.

Personal skills and qualities:
• Strong personal commitment to quality service.
• Must have experience dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction.
• Ability to switch between multiple tasks/projects/contexts.
• Curious and self-learner.
• Ability to assume leadership and work without direct supervision.
• Strong interpersonal communication skills and like working with customers in problem-solving mode.
• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in English
Nice-to-Have Skills Description:Familiarity with LAN rev or a comparable lifecycle management platform is a plus