Freight Tiger - Customer Success Manager (3-6 yrs)

About Us:

At Freight Tiger, we process close to 4% of India's freight on our software platform. Our ambitious goal is to scale this to 20% by 2028. As India's largest road freight technology platform, we are poised for explosive growth, aiming to achieve $100M in revenue by expanding into software, freight marketplace, and supply chain financing solutions. This role presents an opportunity to work at the forefront of India's rapidly evolving logistics and supply chain industry.

About the Role:

As a Customer Success Manager, you will play a pivotal role in driving success for key enterprise customers while mentoring a team of Customer Success Associates who handle low to medium-sized accounts under your leadership. You will ensure customer growth, satisfaction, and retention by delivering value, improving adoption, and expanding relationships through upselling and cross-selling.

You will act as the bridge between the customer and the Freight Tiger ecosystem, collaborating closely with Product Management, Engineering, and Professional Services to streamline solutions and ensure a seamless experience. This role is fast-paced and dynamic, requiring you to adapt to the logistics industry's evolving landscape and customer business needs.

Key Responsibilities:

- Drive Freight Tiger platform adoption, expansion, and renewals across your customer base.

- Build and nurture exceptional relationships with top enterprise manufacturing and logistics brands.

- Champion the Freight Tiger platform to help clients realize ROI and unlock its full potential.

- Work closely with customers to streamline and improve their logistics operations across various industries.

- Analyze customer health metrics (NPS, engagement, usage, etc.) to identify risks, drive solutions, and ensure retention.

- Collaborate with Product and Tech teams to provide feedback, brainstorm solutions, and continuously improve product offerings.

- Manage upselling and cross-selling of additional features and products as Freight Tiger expands its portfolio.

- Conduct regular analytical reviews with clients to identify business-critical metrics and ensure expectations are met.

- Ensure optimal financial health of the account, contributing to overall revenue growth.

- Mentor and guide a team of young professionals, helping them manage and grow their accounts effectively.

Preferred Qualifications:

Experience:

- 6+ years of experience with a BA/Equivalent Degree or 4+ years with an MBA.

- Mandatory: Experience in Logistics/Supply Chain and SaaS-based software environments.

- Customer-Centric Mindset: Proven track record in customer success or account management with a focus on driving results and customer satisfaction.

- Analytical Skills: Ability to interpret data, identify insights, and translate them into actionable plans.

- Strategic Relationship Building: Exceptional communication, presentation, and interpersonal skills to establish trusted partnerships with clients.

- Results-Driven Approach: Bias for speed and action with the ability to multi-task and adjust priorities in a dynamic environment.

- Leadership Ability: Capable of managing and mentoring a team while thriving as a self-starter.

- Willingness to Travel: The role requires travel across the South Region to engage with customers.

Why Join Us?

- Be part of a super-talented team driving a 100X business growth journey.

- Work with top enterprise brands to transform logistics through digitization and innovation.

- Gain exposure to a fast-growing technology platform at the heart of India's logistics revolution.

- Shape the future of freight management with unparalleled growth opportunities and career progression.

If you are passionate about driving customer success, scaling relationships, and delivering measurable results in the logistics and supply chain domain, we would love to hear from you!