Growth Manager

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

About Fractal

Fractal is one of the most prominent providers of Artificial Intelligence to Fortune 500 companies. Fractals vision is to power every human decision in the enterprise, and bring AI, engineering, and design to help the worlds most admired companies.

Fractals businesses include Crux Intelligence (AI driven business intelligence), Eugenie.ai (AI for sustainability), Asper.ai (AI for revenue growth management), Senseforth.ai (conversational AI for customer service) & Flyfish (generative AI for Sales). Fractal incubated Qure.ai, a leading player in healthcare AI for detecting Tuberculosis and Lung cancer.

Fractal currently has 4500+ employees across 17 global locations, including the United States, UK, Ukraine, India, Singapore, Middle East and Australia. Fractal has been recognized as Great Workplace and Indias Best Workplaces for Women in the top 100 (large) category by The Great Place to Work Institute; featured as a leader in Customer Analytics Service Providers Wave 2023, Computer Vision Consultancies Wave 2020 & Specialized Insights Service Providers Wave 2020 by Forrester Research Inc., a leader in Analytics & AI Services Specialists Peak Matrix 2022 by Everest Group and recognized as an Honorable Vendor in 2022 Magic Quadrant for data & analytics by Gartner Inc. For more information, visit fractal.ai

Role Overview:
The Manager, Growth will play a pivotal role in expanding our market presence and driving revenue growth. This individual will be responsible for end-to-end business development activities, from prospecting and outreach to closing deals, with a particular emphasis on clearly articulating our value proposition to B2B clients. This is a multifaceted role that combines strategic thinking, consultative selling, and hands-on execution. The ideal candidate will have a strong ability to understand and convey complex solutions in a simple, compelling manner, working closely with prospective clients to identify their challenges, propose high-impact solutions, and ensure a seamless, positive experience throughout the sales cycle.

Experience Required: 10 to 16 years

Location: Bengaluru only (hybrid)

Key Responsibilities:

Strategic Outreach and Lead Generation:

• Develop and refine persuasive sales scripts that effectively communicate our solution s unique value.
• Craft and execute targeted email campaigns to engage prospective clients, leveraging thoughtful messaging that resonates with decision-makers.
• Conduct proactive outreach on social media and professional networks to identify, connect with, and qualify potential B2B clients.
• Outreach to all the account owners of Fractal s existing clients and persuade them take our solutions to their clients

Client Engagement and Consultative Selling:

• Schedule and conduct virtual and in-person appointments, ensuring a professional and value-driven experience for prospective clients.
• Prepare compelling demonstration scripts and deliver high-impact product demos tailored to the specific needs of each client.
• Lead informative sales presentations that highlight key benefits, address pain points, and showcase how our solutions drive tangible business outcomes.

Needs Analysis and Solution Mapping:

• Engage with clients to understand their existing workflows, operational challenges, and strategic objectives.
• Collaborate with internal solution experts to align our offerings with the client s requirements, ensuring that proposals encompass both technical feasibility and commercial viability.

Proposal Development and Negotiation:

• Create/Write comprehensive, techno-commercial proposals that clearly delineate benefits, deliverables, timelines, and pricing structures.
• Present proposals in a manner that instills confidence and encourages client buy-in, addressing objections and concerns with poise and credibility.
• Maintain consistent follow-through, ensuring that prospects remain informed, their questions are thoroughly answered, and that momentum is sustained throughout the negotiation process.

Relationship Building and Deal Closure:

• Foster trust and long-term relationships by maintaining regular communication, providing product updates, and offering insights that demonstrate thought leadership.
• Work collaboratively with legal and procurement teams to structure and finalize contracts, ensuring mutually beneficial terms.
• Close deals by guiding clients through the final decision-making process, addressing any last-minute inquiries, and ensuring all contractual details are clearly understood.

Market Feedback and Continuous Improvement:

• Gather and relay client feedback to internal teams, contributing to continuous enhancements in product features, value messaging, and solution delivery.
• Continuously refine sales methodologies, outreach strategies, and presentation materials based on lessons learned, market trends, and evolving best practices.

Impact of the Role:
By consistently executing on these responsibilities, the Manager, Growth will not only increase the company s client base and revenue but also ensure clients derive maximum value from our solutions. Their work will accelerate market adoption, improve brand perception, and ultimately drive sustained business growth.

Solution Awareness and Positioning:

• Strong understanding of advanced analytics concepts (descriptive, diagnostic, predictive, and prescriptive) to effectively communicate solution capabilities.
• Familiarity with AI-driven solutions, including generative AI, language models, and their applications in business workflows.
• Knowledge of data integration principles and best practices for combining structured, unstructured, and API-based data into unified, actionable insights.
• Familiarity with contact center technology

Workflow and Process Insight:

• Ability to comprehend and convey how AI platforms enhance business operations, automate decision-making, and streamline enterprise workflows.
• Understanding of call quality audit automation and its value in improving contact center efficiency, agent performance, and customer satisfaction metrics.

Business Value Articulation:

• Skill in translating complex technological features into clear, outcome-driven value propositions that resonate with key stakeholders.
• Competency in mapping solution features to client-specific challenges and quantifying expected benefits (e.g., reduced handling times, improved compliance, increased sales).

Data Security and Compliance Considerations:

• Awareness of industry standards and compliance considerations for deploying AI solutions, ensuring secure and responsible utilization of data.
• Understanding of privacy and regulatory requirements that influence solution adoption in various industries.

Scalability and Deployment Knowledge:

• Familiarity with the concept of modular, cloud-agnostic platforms that can be rapidly deployed, scaled, and integrated into existing IT ecosystems.
• Ability to discuss implementation timelines, resource requirements, and integration points with existing enterprise systems.

Analytical and Research Skills:

• Proficiency in conducting market research and competitor analysis to inform outreach strategies and solution positioning.
• Skill in interpreting client data, usage patterns, and feedback to refine proposals and strengthen value delivery.

Non-Technical Skills:

Mandatory Non-Technical (Domain) Skill Requirements:

Enterprise Sales Acumen:

• Deep understanding of B2B sales dynamics, including the ability to navigate complex procurement processes and multiple stakeholder environments.
• Familiarity with enterprise-level buying cycles, including identifying decision-makers, influencers, and end-users, and aligning solution messaging to their interests. Contact Center and Customer Experience Domain Knowledge:
• Comprehensive awareness of contact center operations, metrics (e.g., Average Handling Time, First Call Resolution, Customer Satisfaction), and common challenges faced by service organizations.
• Insight into how customer interactions influence business outcomes, and the ability to link proposed solutions directly to measurable improvements in key performance indicators.

Data-Driven Decision Making:

• Comfort with interpreting how organizations leverage analytics, AI-driven insights, and workflow automation to guide strategic decisions and improve operational efficiencies.
• Awareness of how data utilization, in both structured and unstructured forms, can uncover trends, enable predictive modeling, and support more informed business actions.

Digital Transformation & AI Adoption Expertise:

• Understanding of how enterprises approach digital transformation initiatives, including the evaluation of emerging technologies like AI, the balancing of innovation with risk, and the calculation of return on investment.
• Familiarity with organizational readiness factors such as change management, training, and executive sponsorship that influence successful AI adoption.

Strategic Business Understanding:

• Ability to frame solutions in the context of broader business objectives, from revenue growth and cost optimization to compliance and brand reputation.
• Skill in weaving technical capabilities into a coherent narrative that aligns with the client s strategic roadmap, ensuring that each proposed solution serves as a catalyst for tangible, long-term value.

Candidate should have US sales experience. Should have sold AI based products in the analytics space .

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!