Senior Network Engineer

Essential Duties and Responsibilities:

• The Network engineer support Level 2/3 position is a key contributor in the success of managing our clients networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly.
• monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
• Fluent English communication
• Flexibility in shift support
• Prior experience working in INTL project
• Preference for Immediate Joiner

MUST HAVE SKILLS

• Ability to work on multiple priorities, multi-tasking and/or projects simultaneously.
• Hands on experience on Switching configuration L2 level
• Hands on experience on Routing configuration L2 level
• Hands on WAP & WLC devices to triage and resolve
• Experience to handle Internet Gateway/Direct Connect set up
• VPN set up and troubleshooting
• Handle ISP Links and Trunk configuration on (SDWAN/MPLS)
• Troubleshooting Firewall configuration and Add/Modify security rules

GOOD TO HAVE SKILLS

• Organized, detail oriented and self-motivated.
• Ability to provide and maintain detailed documentation on each ticket.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Knowledge in troubleshooting networking configurations and proactive resolution.

PRODUCT KNOWLEDGE

• CISCO
• FORITGATE
• CHECKPOINT
• PALO ALTO
• willingness to learn any new products.

Tools in scope: Willingness to learn tools during Transition phase

• N-able Patching
• Network Performance Monitoring N-Central RMM tool
• ITSM ticketing system – Halo PSA
• Communication – Zoom Contact support

Expected Outcomes:

• Success in the Network Support Level 2+ position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements
• Network Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution.

Educational Recommendations:

• CCNA Certification is preferred.
• Basic degree holder from recognized institution.
• Microsoft Certified Professional (MCP) is preferred.
• 4+ years’ experience in compute and network management is required.
• Experience in monitoring, triaging and reporting end client networks is preferred.
• Good communication skills for handling global customers

Working Conditions:

• 24X7 rotational shift support
• US hours night shift support
• Flexibility and adaptability to learn and document new process procedures.