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Guest Relations Agent
Four Seasons Hotel
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Guest Relations Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.
What you will do
Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged.
Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately.
Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, and assist with special occasion set up.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Accept reservations, changes and cancellations in the absence of Reservations Department Staff.
Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage.
Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage.
What you bring
- One+ year experience working in hotels is considered an asset
- Strong Communication skills and an eye for attention to detail
- Good command over English Language
- Background in Luxury Resort and Hotel considered an asset
- Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
Employment Type: Full Time, Permanent
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What people at Four Seasons Hotel are saying
Guest Relations Agent salary at Four Seasons Hotel
reported by
1
employee
₹2.3
L/yr - ₹2.9
L/yr
30%
more
than the average Guest Relations Agent Salary in India
View more details
What Four Seasons Hotel employees are saying about work life
based on 158 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Four Seasons Hotel Benefits
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