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Airport Representative
Four Seasons Hospitality
posted 1mon ago
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Job Description
The Airport Representative is responsible for welcoming/escorting/farewell of Four Seasons Bengaluru guests at the airport who have requested a limousine for pick-up and drop-off. Assist guests with any transport/airport assistance they may need. Help create a memorable experience for a guest. Airport representatives are responsible for creating WOWs for our guests even before they are checked in and even when they have checked out.
What you will do
- To efficiently co-ordinate and assist with all hotel guest arrivals at the airport. Also ability to greet departing guest, proceed to take care of their baggage and escort to check in counter.
- To liaise with airport personnel on lost luggage, to make special flight arrangements, last minute flight change for guests, and to look after special VIP arrangements.
- To make airline reservations, change flight requirements and purchase flight tickets. Also at occasions to do pre - check-in of flights.
- To verify the transportation report in advance and prepare for all arriving guests and departing guests.
- To handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- To resolve customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc. Strives to anticipate and exceed guest expectations at all occasions.
What you bring
- One+ year experience working in hotels is considered an asset
- Strong Communication skills and an eye for attention to detail
- Good command over English Language
- Background in Luxury Resort and Hotel considered an asset
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Comprehensive Insurance coverage for Hospitalization and Personal Accident
- Complimentary Dream Holidays at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
Learn more about what it is like to work at Four Seasons - Visit us:
http: / / jobs.fourseasons.com / careers
https: / / www.linkedin.com / company / four-seasons-hotels-and-resorts
press.fourseasons.com/Bengaluru or check us out on facebook.com/ FourSeasonsBengaluru / and follow @ FourSeasonsPR on Twitter.
Employment Type: Full Time, Permanent
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