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Facility Executive - Residences
Four Seasons Hospitality
posted 5mon ago
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Key skills for the job
Job Description
To assist the Residential Leader with day-to-day administrative duties of the Residential division; including organization, scheduling, purchase orders, daily labor reports and reconcile the work orders and billing process for any in-house service provided to homeowner in accor dance with Four Seasons luxury service standards.
Tasks
- Performs all administr ative du ties of the division (Purchase o rder , payroll, schedule, inventory, etc.)
- Prepare written correspondence on behalf of the Residential Leader for approval
- Coordinates the move-in date with Director of Residences for all residents
- Coordinates the booking of the service elevator for move-in
- Conducts pre-site tour with moving company
- Maintains the homeowner profiles within the building management systems
- Handle residents complaints in the absence of the Residential Leader; determine action to taken and follow up required
- Coordinates any a la carte service requests and ensures accurate billing is followed
- Coordinates the opening of the units to trades and contractors after authorization has been receiv ed, with the help of a security
- Builds relationships with residents and safeguard the assets and resources of the Association
- Produces a residence hotel spend report monthly
- Complies with and enforces Four Seasons guidelines, policies and procedures
- Assists in building/property orientations as needed
- Assists in walk thru of t he buildings on a regular basis
- Reports any discrepancies to the Residential Leader
- Work harmoniously and professionally with co-workers and supervisors
- Assists in completing special projects which may include mailings, competitive surveys, menus or other assigned duties
- Maintain master list of owners and tenants and their respective contact information .
- Maintain a clean, neat, and organized wor k area and file storage system.
- Assist the Residential Leaders to maintain policy and procedure manuals; upd ate and distribute as necessary
- Makes sure all contracts and governmental documents are stored properly for any tax, External and Internal Audit inquiry
- Maintain the HOA asset list
ADDITIONAL RESPONSIBILITIES
- Ensures the common areas of the buildings are in optimal conditions at all times
- Covers short period of time the Residential Concierge desk and assists in any type of crunch in both Residences or hotel operations when required
- Assists Guest Service A ge nts with responsibilities and duties in their absence or due to heavy volume periods
- Performs other tasks or projects as assigned by the Director of Residences/ Residence Manager
- Is aware of the emergency procedures in place
- Able to create reports
Skills And Compe tencies
- Fluent in English, reading and writing
- Computer proficiency - (Excel, MS Word etc . )
Experience
- One to three years of employment in the related position with Four Seasons or other organizations
Education
- Bachelors in hospitality /Graduate from a reputed university
Employment Type: Full Time, Permanent
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