Sales Operations & Customer Manager

Role & responsibilities:

• Key Account Management : Develop & Maintain Relationships, Strategic Account Planning, Growth Driver Identification, Sales & Performance Analysis, Collaborative Problem Solving
• Distributor Management : Distributor Strategy Development, Margin Management Framework, Performance Monitoring, Training & Support, Inventory & Logistics Co-ordination.
• Sales Forecasting & Planning : Data driven Forecasting, Cros functional collaboration, Dynamic Sales Planning, Target setting & Achievement.
• Trading Terms & Negotiations : Negotiation Strategy Development, Contract Management, Pricing Strategy Formulation, Stakeholder alignment.
• Market Analysis & Strategy Development : Comprehensive Market research, strategic roadmap development, Brand positioning & promotion, Innovation & new product launches
• Performance Monitoring & Reporting : KPI Development & tracking, Regular Reporting, Continuous improvement Initiatives.

Preferred candidate profile:

• Bachelor's degree in Business Administration, Marketing - MBA preferred.
• Minimum of 5 years of experience in Sales Operations, key account management or a similar role within the luxury spirits or FMCG industry.
• Strong understanding of the luxury spirits market and consumer behavior.
• Proven experience in distributor management and negotiating trading terms with key accounts.
• Excellent analytical skills with the ability to interpret complex data and develop strategic insights.
• Exceptional communication, negotiation & relationship building skills.
• Highly organized with strong project management skills and the ability to work under pressure & meet the deadlines.
• Self motivated, proactive & result oriented.

Perks and benefits:

• Competitive salary & performance based incentives.
• Opportunity to work with a prestigious brand in the luxury spirits market.
• A dynamic & collaborative work environment with opportunities for professional growth.