Customer Support - Upselling

Role & responsibilities

Job Purpose :

The Franchise Calling Team Member will play a crucial role in expanding our franchise network. This position involves reaching out to potential franchisees, providing them with information about our franchise opportunities, and guiding them through the initial stages of the acquisition process and setup meetings for Managers. 

Job Description :

• Conduct outbound calls to potential franchisees to introduce them to Footprint's franchise opportunities.
• Qualify leads by assessing their interest, financial capability, and suitability for our franchise model.
• Provide detailed information about our franchise program, including investment requirements, training, support, and benefits.
• Maintain accurate and detailed records of all interactions with potential franchisees in the CRM system.
• Schedule follow-up calls and meetings for interested prospects with the Franchise Acquisition Manager.
• Respond to inquiries from potential franchisees promptly and professionally.
• Achieve monthly and quarterly targets for franchise acquisition.