Business Development Associate (BDA)

Role Overview:
The BDA will engage patients who have filled out a form for a free consultation, assist with their treatment journey, ensure product purchases, and provide post-consultation support.

Key Responsibilities:

1. Lead Engagement:

• Call patients who signed up for a free 15-minute consultation.
• Confirm appointments and guide patients through filling out the preliminary questionnaire to gather basic details about their hair regrowth concerns.

2. Sales Conversion:

• Guide patients to purchase prescribed treatments through our website after the consultation.
• Highlight the benefits of the recommended products to encourage sales.

3. Post-Consultation Support:

• Follow up with patients after their consultation to ensure satisfaction with the prescription and the purchase process.
• Resolve any issues related to product orders or delivery.

4. Customer Education:

• Educate patients on how to properly use their prescribed products and manage expectations for results.
• Provide guidance on maintaining treatment consistency for best outcomes.

5. Data Management & Reporting:

• Log all patient interactions, prescriptions, and follow-up actions in the CRM system.
• Report on sales, patient feedback, and any process improvements to the management team.

6. Collaboration with Team:

• Coordinate with the medical and customer support teams to ensure seamless patient experiences.
• Participate in team meetings and share insights for continuous service improvement.

Preferred candidate profile

Required Qualifications:

• Education: Bachelors degree or relevant experience in sales, customer service, or business development.
• Experience: 1-2 years in sales or customer service, ideally in healthcare or e-commerce.
• Skills:
• Strong communication and customer service skills.
• Proficiency with CRM tools, video conferencing, and e-commerce platforms.
• Sales-driven with the ability to convert leads into purchases.

Preferred Skills:

• Experience in the healthcare, beauty, or wellness industries.
• Familiarity with hair regrowth treatments.