Travel Consultant

Salary: 4-7 lakhs per annum

Designation: Senior Travel Consultant/ Manager

Shift: Night

Work Location: Hyderabad/ Remote

We are looking for you if you are:

• Willing to work the night shift.
• Expert with Flight and Hotel Reservations using Amadeus.
• Minimum of 6 years experience in the travel industry.
• Should have handled international and SOTO queries for at least 5 years.
• Handled corporate travel for at least 3 years.
• Proficient in written and oral English.
• Able to work as an individual and as a team.
• Posses Hotel reservations knowledge.
• Proficiency in Microsoft Office applications.
• Demonstrate internet research skills for customer information
• Hold a degree in tourism-related field IATA preferred.
• Posses strong problem-solving and/or critical-thinking skills.

Optional- Should have led a team

Your responsibilities:

• Search and confirm travel reservations for the customer/ corporate client.
• Understands and accurately applies client travel policy and requirements to each interaction.
• Provide travel offers and general travel advice to travelers.
• Responds to requests accurately and completely.
• Understands and accurately applies travel supplier rules.
• Maintains current knowledge of the state of the various travel industries supported.
• Provides the customer with the required industry information, such as low fares, exchange costs, and penalties.
• Performs follow-up as needed and within the time frame promised to the customer.
• Seeks assistance from others for the resolution as appropriate.
• Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity.
• Often uses statements to the customer to validate a clear understanding of the customer's needs.
• Provides feedback to management to avoid future customer issues when solicited.
• Is mindful of the client service level agreement in all transactions.
• Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate.
• Completes tasks as assigned.
• Willingly offers assistance to team members within and across teams
• Maintain and furnish records/reports as and when required.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position.

Your work location : Hyderabad, India