Senior Executive-Customer ExperienceOnline Reputation Management (ORM)

Monitoring and Management. Continuously monitor brand mentions, reviews, and online sentiment across. platforms.

Analyze feedback and online trends to provide actionable insights to the team.

Track and manage the companys online presence on review platforms and. social media.

Engagement. Respond promptly and professionally to customer reviews and inquiries on. various platforms.

Address negative reviews or comments with tact and solutions to mitigate. potential crises.

Foster positive relationships with customers, influencers, and other stakeholders. online.

Crisis Management. Develop strategies to address and resolve reputational issues effectively.

Act as the first line of defense in managing potential PR crises online.

Collaboration. Work closely with the customer service team to address and resolve recurring. issues highlighted online.

Collaborate with SEO and marketing teams to improve the visibility of positive. content.