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Customer Support Advisor
Flutter Entertainment
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The role will ensure you re a pivotal part of our International Customer Service Team that helps manage customer experience. You will need to show quick learning ability and a high level of adaptability to different products and be able to adjust to varying communication channels (such as Live chat, email, etc.).
What youll be doing:
- Respond promptly and effectively to incoming or outgoing communication to player contacts and exhibiting high levels of attention to detail (chats, emails etc.).
- Ensure that more complex customer issues are followed up and resolved in a timely manner.
- Proactively develop customer relationships by maintaining contact at an appropriate level.
- Escalate recurring customer issues to Team Leader/ SMEs and relevant internal department where applicable.
- Contribute to the ongoing development and improvement of the customer experience.
- The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role.
Who we are looking for:
- Excellent communication skills English - both written and oral
- 1- 2 years Customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts.
- Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
- Show initiative, suggesting ways to improve the customer experience.
- Flexible approach to working in a dynamic and often hectic environment.
- High level of customer service orientation, with a proven ability to see problems through to their resolution.
Desired skills:
- Foreign Language knowledge would be a bonus.
- A passion for gaming products and applicable expertise.
- Shows initiative, suggesting ways to improve the customer experience.
Required skills:
- A proven team player with a can do attitude.
- Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Employment Type: Full Time, Permanent
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What people at Flutter Entertainment are saying
Customer Support Advisor salary at Flutter Entertainment
reported by
7
employees
₹4
L/yr - ₹4.3
L/yr
27%
more
than the average Customer Support Advisor Salary in India
View more details
What Flutter Entertainment employees are saying about work life
based on 5 employees
Flexible timing
Monday to Friday
No travel
Flutter Entertainment Benefits
View more benefits
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Flutter Entertainment Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
Spire Tower 100, Plot No. 4, Survey No. 83/1, Hyderabad Knowledge City, Raidurg Village, Serilingampally Mandal, R.R. District
Hyderabad / Secunderabad, Telangana
500081
500081
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