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Customer Success Manager
Fluid.Live
posted 9hr ago
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Key skills for the job
Job Description
As a Customer Success Manager, you will play a pivotal rolein ensuring the successful implementation and ongoing satisfaction of our GenAI solutions for our clients. You will collaborate closely with both internalteams and external stakeholders to understand client requirements, fine-tuneour technology solutions, and deliver exceptional customer experiences.
Needsto talk efficiently to international clients
Needsto understand technology, and be able to discuss technical solutions
Organizedstructured with his/her work
Able tomanage people to get work done as well as manage tough customer solutions
KeyResponsibilities:
1. Client Relationship Management:
Build and maintain strong relationships with key clientstakeholders. Serve as the primary point of contact for client inquiries,escalations, and feedback.
Proactively identify opportunities to add value and enhancethe client experience.
2. Understanding Client Needs:
Conduct in-depth analyses of client requirements andobjectives. Work closely with clients to understand their business challengesand goals.
Translate client needs into actionable insights for theinternal development team.
3. Technology Expertise:
Develop a deep understanding of our AI technology solutions.Stay abreast of industry trends and advancements in AI technology.
Collaborate with the product development team to fine-tuneand customize solutions based on client feedback.
4. Solution Optimization:
Work collaboratively with the development and implementationteams to customize AI solutions to meet client requirements.
Provide input and recommendations for product enhancementsand feature development.
5. Project Management:
Coordinate internal resources and external stakeholders toensure timely and successful project delivery.
Develop and maintain project timelines, milestones, anddeliverables. Monitor project progress and address any issues or roadblocksthat may arise.
6. Customer Advocacy:
Act as a customer advocate within the company, representingthe voice of the customer in product discussions and decision-making processes.
Identify opportunities for upselling or cross-sellingadditional services or products based on client needs and usage patterns.
Requirements
Requirements
Candidateshould be comfortable being on calls with international customers, mainly inthe N. America region (and thereby being on calls till 7:30- 11:30 PM)
Provenexperience in a customer-facing role, preferably in a technology or SaaScompany.
Strongtechnical aptitude with the ability to understand complex AI solutions. Excellentcommunication and interpersonal skills.
Demonstratedability to build and maintain strong client relationships.
Proactiveproblem-solving skills with a focus on delivering exceptional customerexperiences.
Projectmanagement experience is a plus.
Employment Type: Full Time, Permanent
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