5 Flooring Jobs in Indore

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Cloud Contact Center Implementation



Good to have skills :NA
Minimum

5 year(s) of experience is required



Educational Qualification :BE,Btech,MCA


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure effective communication and coordination with stakeholders.

Identify and resolve technical issues in a timely manner.

Conduct system analysis and troubleshooting.

Document and maintain technical specifications and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Cloud Contact Center Implementation.

Strong understanding of cloud-based contact center solutions.

Experience in implementing and configuring cloud contact center platforms.

Knowledge of telephony systems and call routing strategies.

Experience in troubleshooting and resolving technical issues in a contact center environment.
Additional Information:

The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation.

This position is based at our Bengaluru office.

A BE, Btech, or MCA degree is required.


 
Qualifications 

BE,Btech,MCA