Flomic Global Logistics - Import Customer Service Role (2-5 yrs)

Key Responsibilities:

- Serve as the primary point of contact for customers regarding import shipments and logistics inquiries.

- Manage the complete import process, including documentation, customs clearance, and delivery coordination.

- Ensure timely and accurate processing of import shipments from the origin to the final destination.

- Provide customers with timely updates on shipment status, potential delays, and any issues that may arise during the import process.

- Coordinate with customs brokers, freight forwarders, and other stakeholders to resolve any issues related to customs clearance or other regulatory requirements.

- Maintain and update import records, including tracking numbers, shipment status, invoices, and any related documentation.

- Assist customers in resolving any issues or discrepancies related to pricing, billing, or shipment delays.

- Ensure compliance with all regulatory requirements (such as import tariffs, duties, and customs regulations) for smooth customs clearance.

- Collaborate with the operations and logistics teams to ensure accurate and efficient movement of goods.

- Provide high levels of customer service by offering proactive solutions to meet customer needs and expectations.

- Handle inquiries and complaints promptly and professionally, escalating complex issues as needed.

- Monitor and track all inbound shipments and ensure delivery deadlines are met.

- Assist with the preparation of import quotes and related documentation for customer orders.

Qualifications:

- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field (or equivalent experience).

- Minimum of 2 years of experience in import customer service, logistics, or supply chain management.

- Strong knowledge of import documentation (such as Bills of Lading, Commercial Invoices, Packing Lists) and customs procedures.

- Familiarity with customs regulations, duties, tariffs, and import/export compliance.

- Excellent verbal and written communication skills, with the ability to interact effectively with clients, suppliers, and internal teams.

- Strong organizational skills and attention to detail with the ability to manage multiple tasks simultaneously.

- Ability to troubleshoot and resolve issues independently while maintaining a customer-first approach.

- Proficient in using CRM systems, Microsoft Office Suite, and other relevant software.

- Knowledge of transportation management systems (TMS) or enterprise resource planning (ERP) systems is a plus.

Preferred Qualifications:

- Certification in import/export procedures or customs brokerage.

- Experience working with international customers or freight forwarding companies.

- Fluency in additional languages is a plus (depending on your client base).