Flipkart - Manager - Last Mile Operations (8-16 yrs)

Regional Manager - Non Large, First and Last Mile Operations

Location: Anywhere in AP & TS

About Flipkart:

Flipkart is transforming commerce in India, providing innovation, customer-centricity, and a world-class supply chain. With 350 million customers and over 150 million products, we empower entrepreneurs and MSMEs while ensuring sustainable growth. Flipkart is part of the Walmart-owned Flipkart Group.

About the Role:

As a Regional Manager at Ekart, lead Non Large, First and Last Mile Operations, ensuring excellence and cost-efficiency across the region. Manage a team of Cluster, Area, and Territory Managers, focusing on profitability, SOP compliance, and customer satisfaction.

Key Responsibilities:

Operations Management:

- Profitability: Optimize operational costs and performance.

- Cost Control: Reduce Cost per Delivery (CPD) to meet targets.

Customer Escalation Management:

- Customer Issues: Collaborate to resolve escalations quickly.

- Customer Complaints: Track and reduce delivery/quality complaints.

SOP Adherence:

- SOP Compliance: Ensure high adherence to SOPs across hubs.

Workforce & Manpower Management:

- Manpower Availability: Ensure sufficient trained staff as per plans.

- Manpower Utilization: Align staffing with operational demand.

Shrinkage & Loss Prevention:

- Shrinkage Control: Minimize inventory loss during transit, storage, or handling.

- Shrinkage KPIs: Set and track shrinkage goals to control losses.

Operational Excellence:

- Efficiency: Improve delivery accuracy, speed, and visibility.

- Corrective Actions: Identify and address operational gaps.

Team Development:

- Team Leadership: Motivate and mentor Cluster, Area, and Territory Managers.

- Performance Reviews: Set KPIs and ensure alignment with goals.

- Performance Reporting:

- Monthly Reviews: Track CPD, SOP Compliance, Shrinkage, and Manpower metrics.

- Review Meetings: Conduct Monthly Review Meetings (MRMs) to assess performance.

Qualifications & Experience:

Education: B.Tech or MBA (from Tier I/II institutes preferred).

Experience:

- 8+ years in Courier/Supply Chain/Warehousing/Logistics Operations.

- At least 3 years in managerial or leadership roles.

Desired Skills & Competencies:

- Customer Focus

- Proactive issue resolution, ensuring high Customer Satisfaction Scores (CSAT).

- Operational Agility

- Adapt strategies to meet customer/business needs.

- Performance Monitoring

- Monitor metrics: CPD, Shrinkage, Delivery Accuracy.

- Leadership

- Lead by example, mentor teams, and drive Customer Obsession.

- Analytical Thinking

- Strong problem-solving skills to address operational inefficiencies.

Why Work With Us?

At Flipkart, you'll have the opportunity to experiment, learn, grow, and create your legacy. Work with inclusive teams and enjoy the freedom to innovate.

Being Yourself @ Flipkart:

We value diversity and are committed to creating an inclusive workplace where every individual is valued. Diverse perspectives drive innovation and excellence.

Metrics for Success in the Role:

- CPD (Cost per Delivery): Minimize operational costs.

- Shrinkage Control: Maintain shrinkage under industry standards.

- Manpower Availability: Ensure high manpower utilization and avoid staffing issues.

- SOP Compliance: Ensure 100% SOP adherence across hubs.