Technical Analyst

We are actively seeking candidates for a unique opportunity to join a growing team working with our products and solutions for stocks, derivatives, and foreign exchange markets. The role presents an excellent opportunity to gain experience with cutting-edge technology and financial markets around the globe. We have a dynamic, fast-paced, and friendly working environment. As a Technical Analyst, you will be part of our Client Services team and will be responsible for assuring high standards of technical services delivered to the customers using FlexTrades products and solutions. You will get to interact with customers, development teams, and QA teams, and understand the business and design aspects of the solutions.

• You love to liaise with clients directly to define and understand business and workflow requirements.
• You know how to manage client expectations.
• You act as the primary technical contact to allocated clients for new requirements, support, and project deliverables.

Support:

• You respond to reports of problems via phone and email.
• You are good at troubleshooting and investigating to create appropriate solutions to immediate problems.
• You provide periodic updates about investigations to the clients. Publish RCA notes upon conclusion of the investigation.
• You can collaborate with development & QA teams to get application defects fixed. Apply patch releases into UAT & Prod environments. Communicate release notes to the clients and other relevant parties.
• You are comfortable with morning shifts starting 8 am on a rotational basis.
• You can work occasional bank/public holiday cover and weekend work may be required.