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104 Flex Jobs
Production Support (SQL + SSIS/SSRS) - IT
1-3 years
Chennai
1 vacancy
Production Support (SQL + SSIS/SSRS) - IT
Flex
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Take ownership of user problems and be proactive when dealing with user issues.
- Monitor all alerts and report any issue that may significantly impact the business.
- Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
- Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
- Conduct root-cause analysis as and when needed and propose a corrective action plan
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams
- Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.
- Adhere to the defined support delivery process/guidelines like Problem
- Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.
- Identify and learn more about the software used/ supported by the organization.
- Develop/propose innovative approaches on process improvements automation possibilities
- Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed
- Need to work with Shift members and ensure KPI are met within team as well as team.
- Need to work on automation and ticket reduction
- Need to collaborate with stakeholders and ensure there is bug free system is available for end users
The experience we re looking to add to our team:
- Qualifications: Bachelor s or Master s in Engineering
- Overall 1 - 3 years experience in production support area (L1, L2 and L3 Support)
- Strong Knowledge in SQL, SSIS / SSRS.
- Intermediate knowledge in Dot Net
- Data Management/ETL projects
- Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same
- Exhibit a strong sense of urgency for high severity incidents
- Highly motivated and eager to be part of the Systems team
- Interest in display technology
- A passion for finding root cause of problems, even when process is tedious
- Basic ability to edit dot net scripts a plus
- Ready to work in rotational shift and shift timings will be 7am to 4pm and 2pm to 11pm and 10.30pm to 07.30am also weekend shift (monthly once).
- Strong communication, presentation and writing skills
What you ll receive for the great work you provide:
- Health Insurance
- Paid Time Off
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Production Support roles with real interview advice
What people at Flex are saying
Production Support salary at Flex
reported by
3
employees
with 4-19
years exp.
₹2.5
L/yr - ₹5
L/yr
35%
less
than the average Production Support Salary in India
View more details
What Flex employees are saying about work life
based on 2.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Flex Benefits
View more benefits
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Flex Chennai Office Location
Chennai, Tamil Nadu Office
143, RMZ Millenia Business Park 2, Campus II 6th-8th Floor, DR, MGR Main Rd, Kandhanchavadi, Perungudi
Chennai, Tamil Nadu
600096
600096
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