Executive, Technical

FLEET Management Limited
Our 30-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600+ diverse types of vessels.
Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.
In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

Support Executive (Technical) in the Technical Department work closely with the DGM/AGM/Senior Managers/Managers (Technical) and as per their instructions carry out day to day work of the Department connected with a definite number of vessels assigned.

Key Roles and Responsibilities

1. Technical Support: Aid customers and internal teams regarding technical issues related to products or services.
2. Product Knowledge: Maintain a deep understanding of company products, services, and technologies to effectively assist users.
3. Documentation and Reporting: Compile reports on common technical issues. To maintain a list of copies of all available drawings and manuals of all the vessels under his charge and ensure that they are properly stored and readily available when required. To compile all technical reports/forms as required by the respective Owners
4. Collaboration with Teams: Work closely with other departments such as Purchasing, QHSE, Tanker Operation, Manning & follow up on technical issues/challenges as assigned by his reporting managers. Collaborate with other support staff to resolve complex issues.
5. Escalation of Issues: Identify and escalate unresolved issues to senior technical staff or management when necessary.
Follow up on escalated issues to ensure timely resolution.
6. Quality Assurance: Adhere to company policies and procedures to maintain service quality. Participate in training sessions to improve technical knowledge and customer service skills.
7. Follow up with Buyer & Vessel if needed over short/wrong supply or inferior quality, coordinate with all stake holders.

Job Experience, Functional Knowledge and Qualifications

Any Engineering degree.
Prior experience in shipping and compliance monitoring is preferred.
Strong analytical skills with the ability to interpret and process complex data sets.
Excellent communication and coordination skills to work with internal and external stakeholders.
Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment.
Strong team player with a positive working attitude

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.