IT Support Engineer (2-5 yrs)

About the Role :

We are seeking a dedicated Argo Analyst to join our IT Support team.

In this role, you will play a crucial part in ensuring the smooth operation of our IT infrastructure.

Your primary responsibilities will include monitoring system health, troubleshooting issues, and escalating incidents as necessary.

Responsibilities :

- Utilize monitoring tools (Splunk, OpenView, SolarWinds, RDP) to proactively monitor the health and performance of critical systems, networks, and applications.

- Identify and resolve potential issues before they impact end-users.

- Respond to and resolve incidents in a timely and efficient manner.

- Troubleshoot issues related to systems, networks, Active Directory, messaging, and cloud-based solutions.

- Escalate complex or critical issues to appropriate teams.

- Collaborate with teams to refine monitoring, troubleshooting, and escalation processes.

- Document and share knowledge to improve overall team efficiency.

- Adhere to IPG's Standard Policies and Procedures.

- Provide excellent customer service to end-users by addressing their IT-related inquiries and resolving issues.

- Assist the ESD team as needed.

- Participate in shift rotations and ensure effective handover of responsibilities.

- Document relevant information in the pass-down log.

Qualifications :

- Degree in Computer Science or related field preferred.

- Minimum 2 years of experience in system and network monitoring.

- Proficiency in using monitoring tools (Splunk, OpenView, SolarWinds, RDP).

- Strong understanding of IT infrastructure components, including servers, networks, and applications.

- Excellent problem-solving and troubleshooting skills.

- Strong attention to detail and organizational skills.

- Effective communication skills, both written and verbal.

- Ability to work independently and as part of a team