Customer Support Analyst

Hiring Alert: Customer Support Analyst Wanted!

Are you passionate about building a team of Service First-driven individuals who want to exceed expectations? If you're a builder, problem solver, and love the fast pace of a startup, its time for you to apply now!

Role: Customer Support Specialist
Job Location: Hyderabad
Work mode: Onsite (Hybrid) Rotational Shifts

Key Responsibilities:

- Maintain high customer satisfaction, focusing on providing the best customer support
- Interact with customers via phone, chat, and email to proficiently troubleshoot and resolve basic issues
- Accurately capture case notes and manage cases for clear, concise, and actionable resolution
- Quickly identify complex issues and gather information to escalate to senior support team members
- Author, edit, and publish quality Knowledge Base content to improve self-service resources
- Accurately link and categorize cases to inform root cause analysis
- Support job seekers and applicants on using our marketplace platform
- Experience with an international company is a plus
- Work within defined SLAs, analyze critical client issues, and handle time-sensitive projects
- Should be okay working on rotation and weekend shifts (24/7 coverage)
- Able to handle projects individually and invest time in learning the product

About You:

- 2+ years of applicable experience in product-led customer support
- Detail-oriented especially while troubleshooting client issues
- Ability to communicate concisely and impactfully with clients and internal stakeholders
- Strong verbal and written communication skills
- Experience in handling client calls is an advantage