Data Support Engineer

We are seeking experienced Technical Support Engineers to join our team at various levels. The ideal candidate will have a strong technical background in Python coding and scripting, PowerBI, SQL, and DBT, with knowledge of Snowflake being advantageous. This role primarily focuses on providing L2 and L3 support, maintaining data systems, and resolving technical issues efficiently.
Key Responsibilities:

Incident Management:
Provide L2 and L3 support for data systems, ensuring timely resolution of tickets and issues.
Diagnose and troubleshoot issues related to Python scripts, PowerBI dashboards, SQL queries, and DBT processes.
Collaborate with cross-functional teams to escalate and resolve complex technical problems.
System Maintenance:
Regularly monitor and maintain data pipelines, databases, and related systems.
Implement fixes, updates, and optimizations to ensure smooth operation of data workflows.
Technical Support:
Respond to and resolve technical queries from users, ensuring high levels of customer satisfaction.
Assist in developing support documentation and user guides to improve self-service capabilities.
Collaboration and Communication:
Work closely with development teams to understand new features, enhancements, and bug fixes.
Provide feedback to the development team based on recurring support issues and user experiences.
Continuous Improvement:
Proactively identify areas of improvement in the support process and implement best practices.
Keep up-to-date with the latest technologies and methodologies relevant to the support role.

Skills & Qualifications:

Technical Expertise:
Mandatory:
Proficiency in Python coding and scripting.
Strong knowledge of PowerBI for dashboard maintenance and troubleshooting.
Expertise in SQL for querying, diagnosing, and resolving database issues.
Experience with DBT for managing and debugging data transformations.
Preferred:
Familiarity with Snowflake for managing cloud-based data solutions.
Soft Skills:
Excellent problem-solving and analytical skills.
Strong communication skills, with the ability to explain technical concepts to non-technical users.
Ability to work under pressure and manage multiple priorities.
Leadership and mentoring skills for senior roles.

Experience Requirements:

Leader: 8+ years of experience in technical support or a related field, with proven experience in leading support teams.
Senior: 6 to 8 years of experience in providing L2 and L3 technical support, with a strong focus on the required skill set.
Middle: 4 to 5 years of experience in technical support, with solid expertise in the technologies mentioned.
Junior: 1.5 to 3 years of experience, demonstrating the ability to support and resolve technical issues effectively.

Mandatory Key Skills:

Python Coding and Scripting:
Strong proficiency in writing and debugging Python scripts.
Ability to automate processes and resolve data-related issues using Python.

PowerBI:
Expertise in creating, maintaining, and troubleshooting PowerBI dashboards.
Strong understanding of data visualization techniques and best practices.

SQL:
Advanced knowledge of SQL for database querying, troubleshooting, and optimization.
Experience in managing and resolving database-related issues.

DBT (Data Build Tool):
Solid experience with DBT for data transformation and pipeline management.
Ability to troubleshoot and optimize DBT models and processes.

Technical Support:
Proven experience in providing L2 and L3 support.
Strong incident management and problem-solving skills.

Preferred (But Not Mandatory):

Snowflake:
Familiarity with Snowflake or similar cloud-based data platforms.
Experience in managing and optimizing data solutions in Snowflake.

Keywords:

Technical Support
L2 Support
L3 Support
Data Support
Incident Management
Troubleshooting
Ticket Resolution
System Maintenance
Data Pipelines
Python Scripting
PowerBI Dashboards
SQL Queries
DBT (Data Build Tool)
Snowflake
Database Management
Data Transformation
Data Systems
Customer Support
Technical Documentation
Cross-functional Collaboration

Role-Specific Keywords:

Leader:
Technical Support Lead
Team Leadership
Support Strategy
Escalation Management
Mentoring

Senior:
Senior Technical Support
Advanced Troubleshooting
System Optimization
Knowledge Sharing

Middle:
Technical Support Engineer
Data Issue Diagnosis
Support Process Improvement

Junior:
Junior Technical Support
Basic Troubleshooting
Support Ticket Handling
On-the-job Learning

Location:Banglore - Initially 6 Months Remote and Later Transition to Hybrid