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Senior Customer Support Engineer
Fivetran
·
6-13 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Senior Customer Support Engineer
Fivetran
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- In conjunction with leadership and management, you will need to partner with engineering to design troubleshooting tools, alerts and notifications to improve our ability to support our customers.
- Help define and improve processes.
- Lead and drive technical and non-technical projects in your pod.
- Onboard and coach new team members in your pod.
- Act as Subject Matter Experts (SME)
- Identify and proactively support Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
- Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
- Lead escalations, major account issues, troubleshooting complex cases.
- Share and communicate roadmaps with external teams, as well as, understand & align team goals to deliver results efficiently.
Skills Were Looking For
- Exp : 8+ years
- Strong Customer Advocacy skills
- Excellent written and verbal communication skills in English
- Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
- Combination of empathy and confidence to lead escalations in your pod
- Lead pods with a passion for building a positive culture where we leave our ego at the door with a selfless attitude
- Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
- Excellent analytical skills and strong attention to details
- Ability to read and understand advanced level Java and solid experience in reading and analyzing Java stack traces and exceptions
- Excellent networking troubleshooting abilities and understanding of the TCP/IP model
- Solid experience with databases (SQL and NoSQL) and SQL commands/ functions and procedures.
- Experience building or troubleshooting APIs
- Understanding of Data Warehousing fundamentals and concepts
- Comfortable navigating Github and submitting pull requests .
Employment Type: Full Time, Permanent
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People are getting interviews at Fivetran through
People are getting interviews through
(based on 6 Fivetran interviews)
Job Portal
Referral
50%
17%
33% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Fivetran are saying
Senior Customer Support Engineer salary at Fivetran
reported by
6
employees
with 4-15
years exp.
₹25
L/yr - ₹38.5
L/yr
574%
more
than the average Senior Customer Support Engineer Salary in India
View more details
What Fivetran employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Fivetran Benefits
Submitted by Company
Work-life balance Time for yourself RSU's Parental leave
Submitted by Employees
View more benefits 
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Fivetran Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Indiqube Lakeside, 80/2, Outer Ring Rd, Green Glen Layout, Bellandur
Bengaluru/Bangalore, Karnataka
560103
560103
Senior Customer Support Engineer
6-13 Yrs
Kolkata, Mumbai, New Delhi +4 more
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