AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Fivetran
Compare
All Filters
15 Fivetran Jobs
Customer Support Engineer II
Fivetran
posted 28d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About the Role
Fivetran Support partners with some of the most passionate teams in the world, our customer s teams, to deliver a best in class experience. Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues the Customer Support Engineer (CSE) acts as our customer s technical champion within Fivetran.
- Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.
- Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
- Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
- Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
- Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools.
- Work closely with Fivetran s engineering team by submitting well-documented bugs which arise from customer submitted cases.
- Work with Fivetran s Product team to ensure feature requests are addressed and handled in a timely fashion.
- Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
- Collaborate with teammates on technical and non-technical projects.
- Total relevant work experience - 5+ yrs
- Strong Customer Advocacy skills
- Excellent written and verbal communication skills in English
- Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
- Good teaming skills with a passion for building a positive culture where we leave our ego at the door
- Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
- Excellent analytical skills and strong attention to details
- Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
- Intermediate to advanced level understanding of networking fundamentals and the TCP/IP model
- Intermediate to advanced level experience with databases (SQL/NoSQL , Oracle,Postgres, Mysql, SQL Server, SAP Hana) .
- Experience building or troubleshooting APIs
- Understanding of Data Warehousing fundamentals and concepts
- Experience in various operating systems such as Windows, UNIX/Linux
- Comfortable navigating Github and submitting Pull Requests
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Engineer L1 roles with real interview advice
What people at Fivetran are saying
Customer Support Engineer L1 salary at Fivetran
What Fivetran employees are saying about work life
Fivetran Benefits
Work-life balance Time for yourself RSU's Parental leave 
Compare Fivetran with
Talend Data Integration Services
SnapLogic
Hevo Data
Panoply Packagings
Fractal Analytics
Watchyourhealth.com
MathCo
Sedemac Mechatronics
Zeta
Hughes Systique Corporation
Konica Minolta Business Solutions India Pvt. Ltd.
Exponentia.ai
Shorthills AI
eligarf Technologies
Sequretek It Solutions
BIZONGO
Deutsche Telekom Digital Labs
SISA Information Security
Jio Haptik
AlgoLeap Technologies
Similar Jobs for you
Fivetran Bangalore / Bengaluru Office Location
560103
Product Manager II(Technical), SaaS Connectors
5-9 Yrs
Bangalore / Bengaluru
Recently Viewed
SALARIES
NetApp
LIST OF COMPANIES
Citrix R&d India Pvt. Lit
Overview
SALARIES
GOLFLAN TECHNOLOGY SOLUTIONS
No Salaries
LIST OF COMPANIES
GOLFLAN TECHNOLOGY SOLUTIONS
Overview
SALARIES
Gx India
REVIEWS
AB InBev India
No Reviews
SALARIES
Gx India
REVIEWS
NetApp
No Reviews
SALARIES
Gx India
