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Engaged Employer

Fivetran

Compare

3.7

based on 15 Reviews

12 Fivetran Jobs

Customer Support Engineer I

Fivetran

3.7

based on 15 Reviews

2-4 years

Bangalore / Bengaluru

1 vacancy

Customer Support Engineer I

Fivetran

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking SQL Customer Support Linux Administration C++ Medical Insurance

+ 4 more

Job Description

As a Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers. This is a full time position based out of our Bangalore office.

What Youll Do

Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.
Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools.
Work closely with Fivetran s engineering team by submitting well-documented bugs which arise from customer submitted cases.
Work with Fivetran s Product team to ensure feature requests are addressed and handled in a timely fashion.
Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
Collaborate with teammates on technical and non-technical projects.

Skills Were Looking For

Total relevant work experience - 2+ yrs
Strong Customer Advocacy skills
Excellent written and verbal communication skills in English
Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
Good teaming skills with a passion for building a positive culture where we leave our ego at the door
Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
Excellent analytical skills and strong attention to details
Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
Basic understanding of networking fundamentals and the TCP/IP model
Experience with databases (SQL and NoSQL) as well as basic SQL commands
Experience building or troubleshooting APIs
Understanding of Data Warehousing fundamentals and concepts
Experience in various operating systems such as Windows, UNIX/Linux
Comfortable navigating Github and submitting Pull Requests